Delivery & Returns
Delivery / Receipt
Items shall be delivered to the address given by the Customer on placing the Order. The delivery address specified by the customer may differ from the billing address for the order.
Certain items may qualify for free delivery with no minimum order requirement. In such cases, a detailed email tracking the shipped items may not be provided, although we will receive an alert if any issues arise with the delivery.
We offer worldwide shipping. Customers may be subject to additional fees based on the regulations of their country (non-EU contries). For more information, please contact the customs office in your country.
Returns and refund policy
A. Terms of the right of withdrawal
You are granted a legal lead time (Article L221-18 of the French Consumer Code and European Directive 2011/83/EU) of 14 calendar days (if this period expires on a Saturday, Sunday, or public holiday, it is extended until the next working day) from the receipt of the item by you or an authorized third party, to inform us of your wish to return the item. The request must be submitted exclusively by email to the following address: “contact@paxelstore.com”.
B. Consequence of withdrawal/Refund
If you cancel the contract by opting to exercise your right of withdrawal within the legal lead time, you must assume responsibility for organizing the return of the Item. The return costs are the responsibility of the Customer but we can refund them partially or totally after studying the case. We will refund the Item upon receipt.
Return Costs in France:
If you wish to return one or more products after expressing your intention to do so within the legal timeframe, we will fully refund you (including delivery costs). However, return fees* will apply based on the value of the returned products:
Unit Value of Returned Product | Cost of Return Label |
0€ – 99€ | 19€ |
100€ – 199€ | 29€ |
200€ – 299€ | 39€ |
300€ – 499€ | 59€ |
500€ – 599€ | 69€ |
600€ – 799€ | 79€ |
* These fees apply exclusively to clients whose deliveries were made in France. For clients residing in other countries, specific return details will be provided via email.
Secure payment
Your information remains private and secure
Free delivery
No minimum order required for Europe, US & Canada
Short supply chain
Fewer intermediaries involved
Money Back
14 days to change your mind
Customer service
Quick & effective.100% located in Europe